cOntact us 

Lichfield Cathedral, 19a The Close, Lichfield, Staffordshire, WS13 7LD 

Complaints or Compliments

If you wish to raise a formal complaint or bring to our attention the positive work of the Cathedral, you should, in the first instance, raise it in writing to the Cathedral Office either by letter or by email.

Lichfield Cathedral
Chapter Office
19A The Close
Lichfield
WS13 7LD

Reception@lichfield-cathedral.org

If you wish your complaint to be private, then please state ‘Private and Confidential’ on the front of the letter or in the subject bar of the email. This will be reviewed and sent to the most appropriate senior Cathedral staff member. Please include enough explanation of the basis for your complaint. The member of staff will consider the best form of response, whether by written correspondence or in person.

If it is considered a meeting is appropriate, the meeting will normally be held within five working days of the formal complaint being raised. The Cathedral point of contact will then normally respond to the complaint in writing within five working days of the meeting.